I think most times when we hear sayings like “Success occurs when opportunity meets preparation” we think we must have the solution ready. When my opportunity came what I had was passion to see a change, knowledge of the work and strong confidence of a solution. The solution came later after I had volunteered to solve the problem. 

With this presentation I hope to help you keep that passion burning and add to your knowledge and confidence by providing you with novel ways to build better relationships with your teams and customers. 

So that when your opportunity comes, you will be ready to jump into the deep end and build better.

Key Point:
Exploring how intentional conversations improve staff and customer relationships.

Bio
Kemi Buluro is a Management Consultant with experience coaching Commercial Teams Globally to rethink Customer Understanding, Business Partnerships, and Innovate New Customer Solutions. She has worked with nationals from all continents except Antarctica and South America.
During her time at Air France-KLM Group, she transformed commercial teams into a more customer-focused organization introducing Design Thinking which led to new customer intimacy initiatives and increase in revenue.

Her unique approach involves using scenarios (role-plays, games and stories) to transfer knowledge and improve soft skills. Her work is recognized as a Global Best Practice.

Registration:
https://iiba-org.zoom.us/meeting/register/tZMod-mhrzMrH9eEta5r-_NvYtY8HQ5aLARa