5pm to 6:30pm PDT — Pacific Daylight Time, UTC -7 hours...

This presentation will be offering an overview of what experience design is within the service industries and moreover the important role of technology in shaping it. The attendees will not only get a better grasp on the principles of experience design but will also see interesting examples and real-life applications. The technology component will add an extra level to the experience design and perhaps will also give attendees ideas on how they may implement it in their own businesses or research.
 

About Cihan Cobanoglu

Dr. Cihan Cobanoglu is the McKibbon Endowed Chair Professor of the School of Hospitality and Tourism Management (SHRM) in the Muma College of Business at the University of South Florida (USF), who also serves as the Director of the M3 Center for Hospitality Technology and Innovation and Coordinator of International Programs for the School of Hospitality and Tourism Management. He is a renowned hospitality and tourism technology expert. Dr. Cobanoglu is a Fulbright Specialist commissioned by the Fulbright Commission (2018-2021). He is a Certified Hospitality Technology Professional (CHTP) commissioned by Hospitality Financial & Technology Professionals (HFTP) and Educational Institute of American Hotel & Lodging Association (AHLA). He is the Editor of the Journal of Hospitality and Tourism Technology (JHTT)(Indexed in SSCI IF=2.796), editor of Journal of Global Business Insights (JGBI), Journal of Global Hospitality and Tourism (JGBI) and a co-author of six books and ten conference proceedings. He is also currently serving as the President of Association of North America Higher Education International (ANAHEI). He is the founder of eReviewer.org, an open-access paper management system and AcademiaCentral.org, a portal for educators around the world.

To register: https://iiba-org.zoom.us/webinar/register/WN_oroIYF7IT6qKJC98t4YM8g